No Refunds

Cloudelume does not offer refunds for any membership fees, including:

• Monthly memberships

• Annual memberships

• Promotional or discounted memberships

• Partial billing periods

• Unused membership time

• Membership cancellations

Once a membership purchase has been completed, it is non-refundable.

Membership Cancellation

Members may cancel their membership at any time through their account settings.

When a membership is canceled:

• Your membership will remain active until the end of your current billing period.

• You will not be charged for future renewal periods after your cancellation takes effect.

• No refunds or partial refunds will be issued for the remaining time in your current billing cycle.

Billing Errors

If you believe you were charged in error due to a technical issue or unauthorized transaction, please contact us promptly so we can investigate the matter. Verified billing errors may be resolved at Cloudelume’s discretion where required by applicable law.

Chargebacks

If you initiate a charge back or payment dispute without first contacting Cloudelume to resolve the issue, we reserve the right to suspend or terminate your account while the dispute is being investigated.

Changes to This Policy

Cloudelume reserves the right to modify this Refund and Returns Policy at any time. Updated versions will be posted on this page with a revised Effective Date.

Contact Us

If you have questions regarding this Refund and Returns Policy, please contact us through the contact information provided on the Cloudelume website.